CUSTOMER SATISFACTION SURVEY(*) Required Field.

Company Name
Your Name
Phone
E Mail

Dear customer; request you answer this survey, which has prepared to avoid continuity of quality of service & products, also for measuring our success of efforts according to evolving and developing customer demands.

Measuring of General Satisfaction ( A.1 - A.4 )(*) Required Field.

 
Excellent
Good
Average
Bad
Awful
Brand image of Borsan
Service Quality
Quality certificates of company
Reliability

Measuring of Sales and Marketing Satisfaction ( B.1 - B.7 ) (*) Required Field.

 
Excellent
Good
Average
Bad
Awful
Dialogue of our sales representatives with you
Professional knowledge and presentation of goods
Tracking and problem solving capability
Approach to customer complaint and desires
Transportation and distribution channels
Marketing activities and Pricing policy
Consistence of deadline dates

Measuring of Product satisfaction ( C.1 - C.6 )(*) Required Field.

 
Excellent
Good
Average
Bad
Awful
Quality of product
Product view and aesthetics
Width of product range
Easiness of product using
Lifetime of product
Speed of developing new products

Customer participation ( D ) ( Please write your ideas on planning of new products? ) (*) Required Field.

Brand addiction and Loyalty ( E ) (*) Required Field.

 
Agree
Do not agree
Have no idea
I am satisfied working with Borsan, will continue cooperation
I have some reasons for continuing cooperation, but also have reasons for re-checking cooperation for continuing or not
I have enough reasons for stopping cooperation with Borsan

Kindly please write the reasons?

Kindly write your extra comments, ideas, desires, complaints and suggestions.


Submit