CUSTOMER SATISFACTION SURVEY(*) Required Field.

Company Name
 
Your Name
 
Phone
 
E Mail
 

Dear customer; request you answer this survey, which has prepared to avoid continuity of quality of service & products, also for measuring our success of efforts according to evolving and developing customer demands.

Measuring of General Satisfaction ( A.1 - A.4 )(*) Required Field.

 
Excellent
Good
Average
Bad
Awful
Brand image of Borsan
 
Service Quality
 
Quality certificates of company
 
Reliability
 

Measuring of Sales and Marketing Satisfaction ( B.1 - B.7 ) (*) Required Field.

 
Excellent
Good
Average
Bad
Awful
Dialogue of our sales representatives with you
 
Professional knowledge and presentation of goods
 
Tracking and problem solving capability
 
Approach to customer complaint and desires
 
Transportation and distribution channels
 
Marketing activities and Pricing policy
 
Consistence of deadline dates
 

Measuring of Product satisfaction ( C.1 - C.6 )(*) Required Field.

 
Excellent
Good
Average
Bad
Awful
Quality of product
 
Product view and aesthetics
 
Width of product range
 
Easiness of product using
 
Lifetime of product
 
Speed of developing new products
 

Customer participation ( D ) ( Please write your ideas on planning of new products? ) (*) Required Field.

Brand addiction and Loyalty ( E ) (*) Required Field.

 
Agree
Do not agree
Have no idea
I am satisfied working with Borsan, will continue cooperation
 
I have some reasons for continuing cooperation, but also have reasons for re-checking cooperation for continuing or not
 
I have enough reasons for stopping cooperation with Borsan
 

Kindly please write the reasons?

Kindly write your extra comments, ideas, desires, complaints and suggestions.


Submit